Freelance illustrator Adrian Cartwright

freelance illustrator Adrian Cartwright

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I listen to my customers and help them to achieve the best result for their budget.
Understanding a customers need for quality illustrations with a reliable one to one service is always appreciated, and finding an approachable and enthusiastic person is important when hiring an illustrator.

My aim since 1990 is to provide the most professional freelance illustrator service possible.
I never miss a deadline, just ask any of my customers over the last 23 years.
I'm always just a phone call away. So if you need a freelance illustrator then give me a call, for a free open chat about how I can help you.

Alternatively send me an email, and I'll reply as soon as possible.
Adrian Cartwright illustrator and owner of planet. Author: Adrian Cartwright

freelance illustrator Adrian Cartwright
info graphics title
technical illustration title
editorial illustrations title
info graphic of industrial services
technical illustration of a ship deck sections
graphic illustration for a logo
Artist impression of new showroom
technical illustration cutaway of tyre
medical illustration
info graphic of new technoligy
technical illustration of yale lock
realistic illustration of dice
info graphic recycling illustration
technical illustration
girl in yellow illustration
info graphic 3d
floor plans for accommodation
editorial illustration of chicken
mobile camera info graphic
3d map of resort accommodation
safety cartoon
stylish illustration of a woman
exploded technical illustration in colour
humorous exercise illustration
breast implant instruction illustration
realistic illustration of layers
Humorous illustration
info graphic
technical illustration of civil engineering
Tractor illustration catapillar
Arena map in 3d
info graphic
logo for charity
medical illustration
technical cutaway of building
artist visuals for presentation
info graphic of airport
technical illustration of road construction
artistic mannequin
exercise illustrations
technical illustration showing construction of wall insulation
editorial illustration dentist
animal medical illustration of nurvis system
technical illustration of mobile device camera
five a day illustrations
realistic artist impression of POS
Olympic village 3d plan
Character visual
info graphic
vector image illustration examples
Arthritis Hands
Views and opinions of freelance illustrator Adrian Cartwright’s life and profession following his extensive experience as a full time professional illustrator, his family life and anything useful to share with likeminded people.

Apple Customer Service shine through again!

A short account about Apple’s customer service.

We all buy products and some disappoint and others excel our expectations… this is about one product that did both.

Along with my new iMac I bought an extended keyboard which worked fine for a few months but then occasionally iMac wouldn’t recognise it was plugged in when I switch on iMac. I put it down to a slight glitch.

At the time I simply thought it was a physical connection, and re-plugging it seemed to do the trick. But after about 6 mouths it started to become more and more frequent. And more difficult to get it to recognise the keyboard.
It’s been 16 months since I bought it when it simply stopped working without any success… I tried all sorts of way to get it to work, and finally excepted that it was kaput when it didn’t work on another computer.

A friend recommend that I contact Apple customer support, pointing out that although the warranty had expired 4 months earlier, they were obliged to replace the keyboard as the fault started before the 12 month warranty expired.
I was sceptical at first, but the Apple customer support advisor was very polite and explained what I needed to do. She simply asked for my name and what I’d bought 16 months ago, and that was about it. She confirmed who I was and gave me a reference number. Then passed me onto another person who explained that I could go to a local Apple re-seller shop and exchange it, but pointed out that the shop might charge me to repair or exchange the troublesome keyboard. He said that if I gave the shop my support reference number, they could check confirm this on their Apple system, and reclaim the cost from Apple. He also said that if I had any difficulty, to call Apple support back.

The local Apple re-seller did try to sell another keyboard and said that I could have a replacement in 3 weeks ! I can only suspect that the independent shop wasn’t going to give me a key board until they’d been paid by Apple.
As a freelance illustrator working on a iMac every day, a 3 week delay wasn’t acceptable. I could either buy another keyboard or follow the Apple Customer support advice... so I called Apple back.

I spoke to another guy, who was very interested in this issue and arranged a replacement keyboard which arrived the following morning. Result !
All I had to do was place my old keyboard in the postage box that was supplied with the Brand new keyboard and take it to a post office for secure postage receipt.

I’m so impressed with Apple Customer support and mostly how quickly they replace the faulty keyboard. As for my local Apple re-seller. I might just go direct to Apple next time.
Author: Adrian Cartwright

happy apple keyboard

New phone number:
01332 258351

Posted 9th June 2014
by Adrian Cartwright

latest blog posts

William Cartwright

Home alone with Daddy.


"... This week so far has been quite exciting. It's 6 days of Daddy looking after Benjamin and me because Mummy had to fly to see Daddad...." read more...


illustrator

New Studio in a new Location!

" ....After 7 years at Mickleover Manor, planet has relocated to Friar Gate Studios, read more about how Adrian did it, and how it came about.... " read more...


family avitar

Summer is on it's way!

" ....Read about Adrian's family's high's and low's of what is a special day we all experience every year. "the following day there’s a haze following the mass burning of food in people’s gardens.
It’s normally about 17c. Warm is probably a better description than “phew it’s guna be a hot one.... " read more...


William Cartwright Avatar

Find out how William got on when helping Daddy purchase a new coffee table for the new office.

".... Especially because the car rear seats had to be folded down, which meant that William gets to sit in the front on a booster seat. He also enjoys elevating the seat with the buttons so he’s high up and can look easily over the bonnet.... " read more...


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